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Warranty & Returns

Returns Policy

Should you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will not accept any returns without the serial number of the unit in question.  Any approved returns must be shipped freight prepaid to:

OEM, Inc. / Accu-Trak
38W755 Brindlewood Lane
Elgin, IL 60124

Please contact us to obtain a return material authorization before returning any items.

Shipping

Online orders generally ship with 5 business days of the order being placed.  We have the ability to invoice and ship worldwide, so please contact us if you may need delivery outside of the United States.

Please also note that the shipping rates for all of items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 Accu-Trak Mechanical Hubodometers Warranty Policies

Standard Mechanical Accu-Trak Hubodometers & Acreage Meters

Accu-Trak Standard Hubodometers come with a standard three (3) year unlimited distance warranty. All warranty considerations must obtain a return material authorization (RMA) from Accu-Trak prior to being returned. Accu-Trak Hubodometers returned for warranty consideration must be received freight prepaid to Accu-Trak at 38W755 Brindlewood Lane, Elgin, IL 60124. We will repair or replace any unit found to be faulty that fall within the defined warranty period. Accu-Trak disclaims all other warranties expressed and implied, including any warranties offered by third parties. Accu-Trak is not responsible for units that are older than three (3) years from the date of manufacture. The date of manufacture is determined by the serial number on the faceplate. Units that have been abused, improperly installed, or tampered with are not eligible for warranty consideration. Units that are refused warranty will be scrapped at our facility. Units that are repaired or replaced at no charge will be shipped prepaid to the sender, unless otherwise noted.

Mechanical Heavy-Duty Rail Units

Accu-Trak Heavy-Duty Rail Hubodometers come with a standard (1) year unlimited distance warranty. All warranty considerations must obtain a return material authorization (RMA) from Accu-Trak prior to being returned. Accu-Trak Hubodometers returned for warranty consideration must be received freight prepaid to Accu-Trak at 38W755 Brindlewood Lane, Elgin, IL 60124. We will repair or replace any unit found to be faulty that fall within the defined warranty period. Accu-Trak disclaims all other warranties expressed and implied, including any warranties offered by third parties. Accu-Trak is not responsible for units that are older than three (1) year from the date of manufacture. The date of manufacture is determined by the serial number on the faceplate. Units that have been abused, improperly installed, or tampered with are not eligible for warranty consideration. Units that are refused warranty will be scrapped at our facility. Units that are repaired or replaced at no charge will be shipped prepaid to the sender, unless otherwise noted.

Mechanical Light-Duty Rail Transit Units

Accu-Trak Light-Duty Rail Transit Hubodometers come with a standard (1) year unlimited distance warranty. All warranty considerations must obtain a return material authorization (RMA) from Accu-Trak prior to being returned. Accu-Trak Hubodometers returned for warranty consideration must be received freight prepaid to Accu-Trak at 38W755 Brindlewood Lane, Elgin, IL 60124. We will repair or replace any unit found to be faulty that fall within the defined warranty period. Accu-Trak disclaims all other warranties expressed and implied, including any warranties offered by third parties. Accu-Trak is not responsible for units that are older than three (1) year from the date of manufacture. The date of manufacture is determined by the serial number on the faceplate. Units that have been abused, improperly installed, or tampered with are not eligible for warranty consideration. Units that are refused warranty will be scrapped at our facility. Units that are repaired or replaced at no charge will be shipped prepaid to the sender, unless otherwise noted.